Atto 3 — Common Problems

Battery locked at 35% capacity due to non-use after one year of ownership, resulting in below-par mileage. Additionally, clicking noise detected in front end. Both issues reported to customer care without resolution.

Owner reports 5 months without response from BYD HQ regarding service problems. Describes virtually no after-sales service and lack of interest in addressing issues.

Steering knock developed three months into ownership. Local BYD service centre identified probable driving shaft fault, described as apparently not uncommon issue.

Multiple issues: plastic seat trim cracked and broke within couple months; vehicle stalled on road approximately 18 months in, reported as power failure. Warranty claim for seat damage denied/delayed, offered glue repair instead.

Battery locked at 35% capacity for non-use after one year of ownership, resulting in below-par mileage. Also experiencing clicking noise in the front end. Both issues reported to customer service with no resolution.

Owner experienced service problems but has received no response from BYD Head Office after 5 months. Reports lack of after-sales service support.

Steering knock developed approximately 3 months before review. BYD service centre identified as likely driving shaft issue, described as apparently not uncommon fault. Owner advised not to drive vehicle.

Multiple issues: plastic seat side cracking within couple months; car stalled on road due to apparent power failure at 18 months ownership. Warranty claim for seat damage initially ignored.

Owner reports lack of response from BYD Head Office regarding service problems over a 5-month period. Describes virtually no after-sales service support.

Steering knock developed after two years of ownership. Local BYD service centre indicated a likely driving shaft fault, described as apparently not uncommon. Owner advised not to drive the vehicle.

Car stalled on road due to apparent power failure at 18 months ownership. Also reported plastic seat side cracking within couple of months of ownership.

Steering knock developed 3 months ago. Suspected driving shaft issue (reportedly not uncommon fault). Vehicle advised not to be driven.

Two issues reported: (1) Plastic cracking on side of seat within couple months of ownership; (2) Car stalled on middle of road at 18 months due to apparent power failure.

Owner reports poor after-sales service with no response from BYD Head Office for 5 months regarding service problems. BYD described as disinterested in addressing issues.

Steering knock developed approximately 3 months before review. BYD service centre identified likely issue with driving shaft, described as an apparently not uncommon fault. Owner advised not to drive vehicle.

Two issues reported: (1) Plastic cracking on seat side within couple of months of ownership; (2) Car stalled on middle of road at 18 months due to apparent power failure.